Terms of Service

Welcome to Haven of Jewels. By accessing or using our website at https://havenofjewels.com, you agree to be bound by the following Terms of Service (“Terms”). These Terms govern your use of our website and any related services provided by Haven of Jewels. If you do not agree to these Terms, please do not use our website.

1. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding agreement in order to use our services. By using our website, you confirm that you meet these requirements.

2. Use of the Website and Services

Haven of Jewels provides users with access to a variety of physical products available for purchase. All purchases are subject to availability and compliance with these Terms.

You agree to use our website only for lawful purposes and not to engage in any activity that could damage or interfere with our website or services.

3. User Accounts

Some features of our website may require registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Haven of Jewels reserves the right to suspend or terminate your account if we detect suspicious or unauthorized activity.

4. Product Descriptions and Accuracy

We aim to ensure all product information listed on our website is accurate and up to date. However, occasional errors may occur. We do not warrant that product descriptions, pricing, or other content is complete, current, or error-free. Any reliance on the material on this site is at your own risk.

5. Pricing and Payment

All prices are listed in British pounds (GBP £) and are subject to change without notice. We accept major credit cards. By placing an order, you authorize Haven of Jewels to charge the applicable purchase amount to your chosen payment method.

6. Shipping and Delivery

Orders are processed within 1–5 business days.

Shipping is handled by trusted U.K.-based carriers and typically takes 5–6 business days for delivery. We offer Free Shipping within the UK.

We are not responsible for delays caused by shipping providers or unforeseen circumstances.

7. Returns and Refunds

We accept returns within 30 days of receiving your order. Returned items must be unused and in their original condition, including all packaging and accessories. Items that do not meet these conditions may be rejected.

If you receive a damaged or defective product, please contact us immediately at [email protected]. For full details, please refer to our Return & Refund Policy.

8. Intellectual Property

All content on our website, including text, images, logos, graphics, and software, is the property of Haven of Jewels or its licensors and is protected by intellectual property laws. You may not reproduce, modify, or distribute any part of this content without our prior written consent.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or reliability of any third-party sites. Accessing these links is at your own discretion.

10. Limitation of Liability

To the fullest extent permitted by law, Haven of Jewels shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or products. Your sole and exclusive remedy for dissatisfaction is to stop using the website and services.