Privacy Policy

This Privacy Policy explains how http://www.havenofjewels.com (referred to as “the Site” or “we”) collects, uses, and shares your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
We collect information about your device, interactions with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for support. Personal Information refers to data that can uniquely identify an individual. Below are the types of Personal Information we collect and why:

1. Device Information
   • Examples of Personal Information collected: Web browser version, IP address, time zone, cookie data, search terms, and interactions with the Site.
   • Purpose of collection: To load the Site accurately for you and perform analytics to improve the Site.
   • Source of collection: Collected automatically via cookies, log files, web beacons, tags, or pixels.
   • Disclosure: Shared with our processor for business purposes.
2. Order Information
   • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email, and phone number.
   • Purpose of collection: To fulfill your orders, process payments, arrange shipping, and provide order confirmations.
   • Source of collection: Collected directly from you.
   • Disclosure: Shared with our processor for business purposes.
3. Customer Support Information
   • Purpose of collection: To provide customer support.
   • Source of collection: Collected from you during customer interactions.

Minors
The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe a child has provided us with their Personal Information, please contact us to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to help us deliver services and fulfill contracts. For example:

• We may share your Personal Information to comply with laws, respond to lawful requests like subpoenas or warrants, or protect our rights.

Behavioral Advertising
We use your Personal Information to provide targeted advertising or marketing communications that may interest you. For example:

• We use Google Analytics to understand how customers use the Site. Learn more about how Google uses your Personal Information here. To opt out of Google Analytics, click here.
• We may share information about your use of the Site with our advertising partners. This may include using cookies or similar technologies.

For more information on how targeted advertising works, visit the Network Advertising Initiative.

To opt out of targeted advertising:

• Facebook
• Google
• Bing You can also opt-out of some services via the Digital Advertising Alliance.

Using Personal Information
We use your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling orders, and keeping you updated on products and offers.

Lawful Basis
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under these lawful bases:

• Your consent
• The performance of our contract with you
• Compliance with legal obligations
• Protection of vital interests
• Legitimate business interests that don’t override your rights

Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Automatic Decision-Making
We do not engage in automated decision-making processes that have legal or significant effects on individuals. Wordpress, our processor, uses automated decision-making to prevent fraud in a limited capacity, including:

• Denylist of IP addresses with failed transactions.
• Denylist of credit cards linked to denylisted IPs.

Selling Personal Information
Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act (CCPA).

Your Rights

1. GDPR (for EEA residents)
   You have the right to:
   • Access your Personal Information
   • Request correction, updating, or erasure of your data
   • Port your data to a new service
   • Object to certain data processing activities

To exercise these rights, please contact us using the details below.

1. CCPA (for California residents)
   California residents have the right to request:
   • Access to Personal Information
   • Deletion of Personal Information
   • Correction of inaccuracies

To submit a request or designate an agent, please contact us.

Cookies
Cookies are small files placed on your device when visiting our Site. We use cookies for functionality, performance, advertising, and social media. Cookies help remember your preferences and improve your experience.

You can control cookie settings via your browser, but removing cookies may affect your experience. Learn more about cookies at All About Cookies.

Blocking cookies may not entirely prevent sharing of your information with third parties. To opt-out, follow the steps outlined in the “Behavioral Advertising” section.

Do Not Track
We do not alter our practices when we detect a “Do Not Track” signal from your browser due to inconsistent industry standards.

Changes
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons.

Contact
For more information or to make a complaint, contact us via email at [email protected].

If you are unsatisfied with our response, you may contact your local data protection authority.