FAQs
1. Where do you ship from?
We currently ships only within United Kingdom.
2. What are the shipping costs and delivery time?
We offer free shipping on all orders of any quantity within the UK.
Order Processing and Delivery Schedule:
Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Order Cutoff Time: 7 PM (GMT) Greenwich Mean Time (London)
Order Handling Time: 1-5 Business days (Monday-Friday)
Transit Time: 5-6 Business days (Monday-Friday)
Total delivery time: Estimated delivery time based on customer locations all destinations 6-11 business days
3. What is Haven of Jewels mailing address?
If you need to return a product or report a defective item, please use the following return address:
51 Groes Road, Colwyn Bay LL29 8RA, United Kingdom
4. What if I'm not home?
If you’re not home during delivery or if an incorrect address is provided, the courier will usually attempt delivery again the next day or contact you to reschedule, depending on your country and the shipping method selected. Please also contact and inform us, so we can assist by notifying the courier on your behalf.
5. Do you accept retuns or exchanges?
We only accept returns or exchanges for items that are damaged or defective.
Please contact us within 48 hours of delivery with photo evidence to request a return.
6. How can I contact customer support?
You can reach us via:
Store Name: Haven of Jewels
Phone: +44 7365865632
Email: [email protected]
Address: 51 Groes Road, Colwyn Bay LL29 8RA, United Kingdom
7. What payment methods do you accept?
We accept secure payments via:
- Mastercard
- Visa
- American Express
- PayPal
- Klarna
- Clearpay
- Carte Bancaire
8. Can I change or cancel my order after placing it?
As our items are personalized, if you wish to cancel your order, please contact us within 3 hours of purchase so we can process the cancellation in time.
For any changes to details or images after your purchase, please contact us within 3 hours via live chat or at [email protected]. We can update your order accordingly during this time. After 3 hours, changes may no longer be possible as we process orders promptly to ensure timely delivery.